Public Complaints Archive
Casino Complaints Archive
Independently logged player complaints filed against licensed online casinos. Names redacted for privacy.
Showing 1–25 of 30 public complaints. Names and personal details are redacted before publication.
- ??Resolvedwithdrawal-delay
Pattern: withdrawal delays on first cashout (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Rejectedbonus-terms
Pattern: bonus winnings voided for game-weighting breaches (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Resolvedkyc-dispute
Pattern: source-of-funds escalation timing (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Rejectedbonus-terms
Pattern: max-bet rule breaches during bonus play (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Resolvedself-exclusion-handling
Pattern: GAMSTOP exclusion and account access (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Resolvedadvertising
Pattern: 'instant withdrawal' marketing vs reality (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Marketing claim (no monetary dispute)
- ??Resolvedvip-handling
Pattern: VIP-handling inversion (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Rejectedkyc-dispute
Pattern: chargeback consequences on gambling deposits (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Resolvedgame-fairness
Pattern: live game session continuity (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
- ??Rejectedkyc-dispute
Pattern: account closure pending source-of-funds (educational)
- Player:
- UK industry pattern (multiple operators)
- Disputed:
- Variable
Resolvedvs Betway Casinowithdrawal-delayWithdrawal delay — KYC re-verification on first cashout
- Player:
- Owen H. (Cardiff)
- Disputed:
- £1k-£5k
- Filed:
- 12 Jun 2025
- Resolved in:
- 12 days
Resolvedvs Paddy Power Gamesgame-fairnessLive casino dispute — multi-leg bet result interpretation
- Player:
- Karen M. (Edinburgh)
- Disputed:
- £100-£500
- Filed:
- 18 Mar 2025
- Resolved in:
- 43 days
Rejectedvs LeoVegas Casinokyc-disputeAccount closure following source-of-funds escalation
- Player:
- Annette L. (Leeds)
- Disputed:
- Account closure (no funds in dispute)
- Filed:
- 14 Feb 2025
- Resolved in:
- 48 days
Rejectedvs Ladbrokes Casinobonus-termsBonus T&Cs dispute — winnings voided after max-bet breach
- Player:
- James T. (Manchester)
- Disputed:
- £1k-£5k (forfeited winnings)
- Filed:
- 8 Nov 2024
- Resolved in:
- 75 days
Resolvedvs 888 Casinomarketing-contactPromotional contact after self-exclusion request
- Player:
- Daniel P. (Newcastle)
- Disputed:
- Marketing contact (no monetary loss)
- Filed:
- 30 Oct 2024
- Resolved in:
- 35 days
Resolvedvs William Hillwithdrawal-delayWithdrawal delay — £14k pending three weeks (ADR-mediated)
- Player:
- Mark B. (Bristol)
- Disputed:
- £10k-£50k
- Filed:
- 4 Sept 2024
- Resolved in:
- 41 days
- Resolvedvs Paddy Power Gamescustomer-interaction
Flutter Paddy Power & Betfair £2m settlement — customer interaction failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (settlement amount)
- Filed:
- 1 Jun 2024
- Resolved in:
- 564 days
Resolvedvs Betfredaml-failuresPetfre (Gibraltar) Ltd / Betfred £3.25m UKGC fine — AML failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Oct 2023
- Resolved in:
- 492 days
Resolvedvs bet365 Casinoaml-failuresbet365 £582,120 UKGC fine — AML failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £100k-£1m (fine amount)
- Filed:
- 1 Sept 2023
- Resolved in:
- 229 days
- Resolvedvs William Hillcustomer-interaction
AML & social-responsibility failures — £19.2m UKGC settlement
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Sept 2022
- Resolved in:
- 209 days
Resolvedvs BoyleSports Casinocustomer-interactionBoyleSports £2.8m UKGC fine — AML & social-responsibility failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Aug 2022
- Resolved in:
- 745 days
- Resolvedvs Ladbrokes Casinocustomer-interaction
Entain Group £17m UKGC settlement — AML & social-responsibility failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Dec 2021
- Resolved in:
- 259 days
Resolvedvs Videoslotscustomer-interactionVideoslots Limited £2m UKGC fine — AML & social-responsibility
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Nov 2021
- Resolved in:
- 646 days
Resolvedvs Casumo Casinoself-exclusion-handlingSelf-exclusion handling — UKGC referral 2022
- Player:
- Sarah K. (re-engagement after exclusion)
- Disputed:
- £1k-£5k
- Filed:
- 12 Apr 2021
- Resolved in:
- 140 days
- Resolvedvs LeoVegas Casinocustomer-interaction
LeoVegas £1.32m UKGC fine — social-responsibility failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Apr 2021
- Resolved in:
- 393 days