Public Complaints Archive
UK Casino Complaints Archive
Independently logged player complaints filed against UK-licensed online casinos. Names redacted for privacy.
Showing 26–30 of 30 public complaints. Names and personal details are redacted before publication.
Resolvedvs 888 Casinoself-exclusion-handling888 £9.4m UKGC settlement — multiple compliance failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (settlement amount)
- Filed:
- 1 Jun 2020
- Resolved in:
- 668 days
Resolvedvs Casumo Casinocustomer-interactionCasumo £6m UKGC fine — AML & social-responsibility
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Aug 2019
- Resolved in:
- 691 days
Resolvedvs Betway Casinovip-handlingBetway £11.6m UKGC settlement — VIP-handling AML failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Nov 2018
- Resolved in:
- 497 days
Resolvedvs bgo Casinoadvertisingbgo £2m UKGC settlement — misleading advertising
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (settlement amount)
- Filed:
- 1 Dec 2017
- Resolved in:
- 511 days
Resolvedvs 32Red Casinoaffordability-failure32Red £2.1m UKGC fine — affordability checks failure on a single customer
- Player:
- Single complainant (UKGC investigation)
- Disputed:
- £500k-£1m (per customer disputed amount)
- Filed:
- 1 Apr 2017
- Resolved in:
- 437 days