Public Complaints Archive
Casino Complaints Archive
Independently logged player complaints filed against licensed online casinos. Names redacted for privacy.
Showing 26–30 of 30 public complaints. Names and personal details are redacted before publication.
Resolvedvs 888 Casinoself-exclusion-handling888 £9.4m UKGC settlement — multiple compliance failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (settlement amount)
- Filed:
- 1 Jun 2020
- Resolved in:
- 668 days
Resolvedvs Casumo Casinocustomer-interactionCasumo £6m UKGC fine — AML & social-responsibility
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Aug 2019
- Resolved in:
- 691 days
Resolvedvs Betway Casinovip-handlingBetway £11.6m UKGC settlement — VIP-handling AML failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Nov 2018
- Resolved in:
- 497 days
Resolvedvs bgo Casinoadvertisingbgo £2m UKGC settlement — misleading advertising
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (settlement amount)
- Filed:
- 1 Dec 2017
- Resolved in:
- 511 days
Resolvedvs 32Red Casinoaffordability-failure32Red £2.1m UKGC fine — affordability checks failure on a single customer
- Player:
- Single complainant (UKGC investigation)
- Disputed:
- £500k-£1m (per customer disputed amount)
- Filed:
- 1 Apr 2017
- Resolved in:
- 437 days