Player's complaint
The UK Gambling Commission imposed a £17 million regulatory settlement on Entain Group (Ladbrokes Coral) in August 2022, citing AML and social-responsibility failures across both the operator's online and retail businesses. The investigation found insufficient monitoring of high-spending customers, late or absent intervention with players showing problem-gambling indicators, and inadequate source-of-funds checks at the time. Individual customer cases were cited as examples of patterns rather than isolated incidents.