Player's complaint
The UK Gambling Commission concluded a £2 million regulatory settlement with PPB Counterparty Services Limited (the licensed entity behind Paddy Power and Betfair) in December 2025, citing customer-interaction failures relating to several specific player cases. The investigation focused on instances where the operator's player-protection systems failed to escalate at-risk indicators promptly enough. The settlement covered a relatively small group of customer cases in absolute terms but the failures were judged systemic rather than isolated.