Player's complaint
The UK Gambling Commission imposed a £582,120 fine on Hillside (UK Gaming) ENC, the licensed entity behind bet365, in 2024 for AML failures. The investigation found instances where the operator's source-of-funds checks were applied late on high-spending customers, with documented cases of players whose deposit patterns warranted earlier intervention than was applied. The amounts at stake per individual customer were not unusually large; the systemic pattern of delayed escalation was the issue.