Player's complaint
Editorial note: GAMSTOP-registered customers occasionally encounter cases where new account creation is initially permitted (e.g. via slightly different name or email) and only blocked after the operator's GAMSTOP integration check completes. UKGC requirements obligate operators to block exclusion-registered customers immediately at registration. Where deposits have been accepted before the block is triggered, the operator is required to refund all losses. The pattern is more common at smaller operators with less mature GAMSTOP integration. Customers concerned about coverage should reference the GAMSTOP database directly via gamstop.co.uk.