Player's complaint
Editorial note: 'instant withdrawal' marketing at UK casinos covers a wide range of actual processing speeds. The qualifier 'instant' typically refers to the operator's processing time once the withdrawal is approved, not the end-to-end timeline including KYC, pending periods and underlying payment-rail latency. End-to-end first-withdrawal times under one hour are achievable only at operators with 0-hour pending periods, e-wallet or open-banking destination methods, and pre-completed KYC. The marketing claim is not technically false at most operators but routinely overstates the player-perceived experience.