Player's complaint
Editorial note: complaints relating to live dealer game disconnections during in-progress hands are a recurring pattern. UK operators using Evolution and Pragmatic Play Live infrastructure are bound by published rules covering session-disconnect outcomes — typically the hand stands as if the disconnect had not occurred and the result is settled to the customer's account on next login. Where a disconnect occurs at a critical decision point (e.g. blackjack double-down), the published rule typically defaults to the conservative play. Customers disputing the outcome have access to the operator's session log and game-fairness team review process.