Player's complaint
Editorial note: where a customer declines to provide source-of-funds documentation requested under UK AML regulations, the standard operator response is account closure with original deposits returned to the originating payment method. Winnings derived from gameplay since the trigger event are typically retained until either the customer provides documentation or a defined dormancy period elapses. The procedure is mandatory under the Money Laundering Regulations 2017 and Proceeds of Crime Act 2002; operator discretion is limited. Customers concerned about scope of requested documentation may seek ADR review of the request reasonableness.