Public Complaints Archive
Casumo Casino player complaints
Independently logged player complaints filed against Casumo Casino, with sanitised summaries, outcomes and resolution times.
Showing 1–2 of 2 matching complaints. Names and personal details are redacted before publication.
Resolvedvs Casumo Casinoself-exclusion-handlingSelf-exclusion handling — UKGC referral 2022
- Player:
- Sarah K. (re-engagement after exclusion)
- Disputed:
- £1k-£5k
- Filed:
- 12 Apr 2021
- Resolved in:
- 140 days
- Resolvedvs Casumo Casinocustomer-interaction
Casumo £6m UKGC fine — AML & social-responsibility
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £1m-£10m (fine amount)
- Filed:
- 1 Aug 2019
- Resolved in:
- 691 days