Public Complaints Archive
Ladbrokes Casino player complaints
Independently logged player complaints filed against Ladbrokes Casino, with sanitised summaries, outcomes and resolution times.
Showing 1–2 of 2 matching complaints. Names and personal details are redacted before publication.
Rejectedvs Ladbrokes Casinobonus-termsBonus T&Cs dispute — winnings voided after max-bet breach
- Player:
- James T. (Manchester)
- Disputed:
- £1k-£5k (forfeited winnings)
- Filed:
- 8 Nov 2024
- Resolved in:
- 75 days
- Resolvedvs Ladbrokes Casinocustomer-interaction
Entain Group £17m UKGC settlement — AML & social-responsibility failures
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Dec 2021
- Resolved in:
- 259 days