Public Complaints Archive
William Hill player complaints
Independently logged player complaints filed against William Hill, with sanitised summaries, outcomes and resolution times.
Showing 1–2 of 2 matching complaints. Names and personal details are redacted before publication.
Resolvedvs William Hillwithdrawal-delayWithdrawal delay — £14k pending three weeks (ADR-mediated)
- Player:
- Mark B. (Bristol)
- Disputed:
- £10k-£50k
- Filed:
- 4 Sept 2024
- Resolved in:
- 41 days
- Resolvedvs William Hillcustomer-interaction
AML & social-responsibility failures — £19.2m UKGC settlement
- Player:
- UKGC enforcement (multiple complainants)
- Disputed:
- £10m+ (settlement amount)
- Filed:
- 1 Sept 2022
- Resolved in:
- 209 days