Updated March 2026
regulation

KYC (Know Your Customer)

Identity verification required before withdrawals — proof of ID, address and sometimes payment method ownership.

Know Your Customer (KYC) verification is the legal identity-check process every UKGC-licensed casino must complete. It typically involves: government-issued photo ID (passport or driving licence), proof of address (utility bill or bank statement within the last 3 months), and verification that the payment method belongs to the player.

Smart UK operators run KYC up-front at registration; many run it only at withdrawal, which is where most player frustration arises. Complete verification documents early to avoid withdrawal delays.

Source-of-funds checks (SoF) are an additional, more invasive layer triggered above certain spend thresholds — typically requiring bank statements or pay slips. These are mandatory under UK AML law for high-spending players.

Example usage

  • Photo ID + utility bill + bank statement (standard KYC pack)