Casino Complaints & Dispute Resolution

A player reported an Interac e-Transfer withdrawal pending for over five days despite a fully verified account. After we raised it with the operator, the payment was processed within 12 hours.

A player reported that bonus winnings were removed over an alleged max-bet breach. We are reviewing the gameplay logs and the published bonus terms before reaching a view.

A player completed verification but the account stayed restricted under a security review. We have asked the operator for a timeline and advised the player on escalation to the AGCO and iGaming Ontario.

A slot froze during a bonus round. After the provider's game logs were reviewed, the missing C$120 was credited back to the player's account.

An Interac withdrawal was delayed while a third-party processor completed checks. The funds were received after we confirmed the timeline with the operator.

A self-excluded player was able to wager again after a gap. On review, the stakes were refunded and the exclusion was reinstated across the platform.

A player disputed forfeited bonus funds. The gameplay logs showed a wagering-term breach, so the complaint was not upheld. We explained the clause to the player.