Responsible Gambling
Gambling should always be a form of entertainment, not a way to make money. We are committed to promoting safe play and providing resources for those who need help.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. It's often called a "hidden addiction" because there are no obvious physical signs or symptoms like there are with drug or alcohol addiction. However, recognizing the warning signs early is crucial for getting help.
Spending more time and money on gambling than you can afford
Finding it hard to manage or stop your gambling
Having arguments with family or friends about money and gambling
Losing interest in your usual activities or hobbies
Always thinking or talking about gambling
Lying about your gambling or hiding it from other people
Chasing losses or gambling to get out of financial trouble
Gambling until all your money is gone
Borrowing money, selling possessions or not paying bills in order to pay for gambling
Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement
Age Verification Policy
You must be of legal gambling age to play in Canada, that is 19 in Ontario and most provinces, and 18 in Alberta, Manitoba, and Quebec. Every AGCO-licensed operator we recommend runs strict age and identity (KYC) verification. If you share your devices with minors, we strongly recommend parental-control software like NetNanny or Qustodio to prevent access.
Self-Assessment Questionnaire
This brief questionnaire is designed to help you evaluate your gambling habits. Answer honestly to get an accurate reflection of whether gambling might be becoming a problem for you.
1.Do you ever gamble longer than you planned?
2.Have you ever gambled to escape worry, trouble, or boredom?
3.Has gambling ever caused you to neglect your family or work?
4.Do you ever gamble with money meant for bills or essentials?
5.After losing, do you feel an urgent need to return as soon as possible to win back your losses?
6.Have you ever lied to cover up the amount of money or time you spent gambling?
7.Have you ever borrowed money or sold anything to finance your gambling?
8.Has gambling ever caused you to feel depressed or suicidal?
Tools to Help You Stay in Control
Every AGCO-licensed casino is required to offer a suite of responsible gambling tools. We strongly encourage all players to familiarise themselves with these options and use them proactively, even if they don’t feel they have a problem.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once reached, you cannot deposit again until the period resets.
Reality Checks
Receive pop-up notifications reminding you how long you have been playing. You must acknowledge these to continue your session.
Time-Outs (Cool-Off)
Take a short break from gambling. You can block access to your account for a period ranging from 24 hours to several weeks.
Self-Exclusion
Ask an operator to exclude you from gambling with them for a set length of time. In Ontario, a centralized programme is rolling out so a single registration suspends every licensed account at once.
Self-Exclusion & Blocking Tools
For a stronger barrier, you can self-exclude across all licensed Ontario operators through the iGaming Ontario programme, and independent software can block gambling sites across all your devices.
ConnexOntario
Free, confidential support and referral 24/7 for anyone affected by gambling in Ontario. Call, text, or chat to find treatment and self-exclusion options near you.
Visit ConnexOntario →Gamban
Software that blocks access to thousands of gambling sites and apps on all your devices. It is difficult to bypass and provides a strong barrier against gambling urges.
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ConnexOntario
Free, confidential health-services information for people experiencing problems with gambling, available 24/7 by phone, text, web chat, and email across Ontario.
Responsible Gambling Council
A Canadian non-profit that works to reduce gambling risks through prevention programmes, self-assessment tools, and independent research.
PlaySmart
Practical tools, tips, and game facts from iGaming Ontario to help you keep play within limits and understand how the games work.
Gamblers Anonymous
A fellowship of men and women who share their experience, strength and hope with each other. Free in-person and online peer-support meetings across Canada.